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Can we talk about the sheer number of Samsung ice maker calls?
I was looking at my service tickets from the past year and 22% of them were for Samsung refrigerator ice makers. Found that stat in my own invoicing software. Anyone else seeing this specific model line dominate their schedule?
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harper_wright1mo ago
Tell customers to run the ice maker test mode first, it's in the manual. That catches a lot of the easy stuff like a frozen fill tube before you even roll a truck. I keep a couple of the common auger motors and thermistors on my van now because it's always one of those two parts failing. The plastic housing cracks over time too, so always check for hairline fractures that cause air leaks.
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