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Tried calling SSA at 8am sharp for 2 weeks straight and kept getting busy signals
I finally tried the 'request a call back' option on their website instead and got a call in 3 hours. The rep told me they process those faster than the phone queue. Has anyone else had better luck with the online callback than calling directly?
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morgan_butler2mo ago
The callback option works because it puts you in a different queue that's less slammed than the phone lines. I waited almost two weeks calling every morning before I tried that and got through in a few hours too. Just make sure you have your info ready when they call because they move fast once they get you on the line.
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bettywilson2mo ago
Make sure you have your info ready" - yeah I learned that the hard way when they called and I was still digging through a pile of laundry for my account number.
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