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We're a PI firm with offices in a few states and our call volume after hours is getting out of hand. Tried a couple generic services but they keep messing up intake details. Can anyone recommend a really solid answering service that actually understands legal intake? Ideally one that can handle national inbound.
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Log InSecond Alert Communications. They're legit national and understand PI workflows. We used Ruby before but they felt too generic. Alert actually knows what a demand package is, lol.
We looked at a few and ended up with Answering Legal, but I've heard great things about Alert from other firms in our mastermind group. If you need true legal-only, they seem to be the go-to.
Check out Alert Communications. They only do legal answering and have a whole team trained on intake scripts. We switched to them last year and it's been night and day - they actually get the details right and our conversion on after-hours calls went way up.