A customer in Tempe told me my work was clean but my attitude was rough
It was about two years back, this guy brought in his old Ford Ranger for a brake job. I got it done quick, but I guess I was kinda short with him when he asked questions. He paid, then called the shop later and said, 'You know your stuff, but you made me feel dumb for asking.' That hit me. I started making a point to explain things simple, like pointing at the old pads while I held them. Anyone else get feedback that changed how you talk to people?