So I hear what you're saying @gracea19 but honestly I see it differently. Baristas showing off AI profiles doesn't really bother me because they're just using a tool to make their work a little easier. A lot of people in customer service jobs use stuff like that to build better connections with customers, not to replace real conversation. If anything, it's kind of smart of them to save time on small talk so they can focus on making a good drink. I don't see how it's any different from using a script or a notepad with talking points. The real connection still happens when you're face to face, not through a phone screen.

But that shop being booked solid is the whole point... they're moving people through the chair and making real money on volume. If you're charging $15 and booked all day, you're probably taking home more than someone charging $40 with empty slots. It's a different way to work, fast and steady, and for some clients, a reliable cheap cut is exactly what they want. Not every business needs to chase the high-end market.