My buddy Rick did the same thing with his board over a fence that was falling apart next to the community pool, and he said the paper thing was the whole key. He printed out 15 photos going back a year, put them in a folder, and dropped it on the table at the meeting. The head of the board flipped through it right there and told him nobody ever brought proof before, just complaints. They had a guy out within three weeks to replace the posts and it ran about $2,100 out of the reserve. Rick said the other thing that helped was he asked a question instead of yelling, just stood up and said when can this get fixed. People tune you out if you come in hot but they listen when you make them answer a question in front of everyone.

That line about tracing it in the dark with a flashlight at 2am hits hard. A buddy of mine got a similar wake up call when an old Gulfstream guy walked by his open avionics bay and just said "son, that looks like a rat built a nest in there." He was so mad at first, but then he started really looking at his runs and saw the crossed wires, the slack loops, the tags that only made sense to him. Now he laces everything, keeps bends at a set radius, and labels both ends before he crimps a single pin. Funny how one sentence from someone who has been doing it for 30 years sticks with you longer than any manual ever did.