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Tried to use a local AI model for my small business and it backfired
I set up a free, open-source AI on my own computer to handle basic customer emails for my online shop. After a week, I checked the replies and found it had told three separate people their orders were 'discontinued and unavailable,' even though we had the items in stock. I learned that a model trained on general data can't understand specific business info without a lot more work. Has anyone else had a local AI give really wrong answers, and how did you fix it?
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amyh215mo ago
And honestly the bigger problem is people think these free models are just plug and play like hiring a temp worker. You wouldn't give a random intern full access to your customer emails without checking their work first. The real fix isn't just better training data, it's setting up a review system where you look at every single reply before it goes out. That way you catch the stupid stuff and teach the model what not to do. Saves you from having to apologize to customers later.
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