A homeowner in Tampa said they'd rather buy a new washer than pay me $150 to fix it

I was there to look at a front-loader with a bad door lock, and I gave them the quote. They just shrugged and said, 'For that price, I'll just get a new one from the big box store.' It hit different because they weren't even mad about the cost, they just saw zero value in the repair itself. Made me wonder if we're failing to explain what a proper fix actually means versus a cheap new machine that'll break in 3 years. How do you guys get across the real worth of a repair?

3 comments

3 Comments

gavin_reed19d ago

Honestly, that mindset is why landfills are full of barely-used appliances. They see a sticker price and not the total cost. I'd have asked if their new machine includes a free haul-away of the old one and setup, because that's another hundred bucks they're not counting. Plus, you just know that new door lock will outlive whatever plastic junk they're about to buy.

paulw6319d ago

My Tampa clients get a simple breakdown: new seal, motor check, five year guarantee.

mason7281h ago

That "five year guarantee" is the real key right there. It's peace of mind they just won't get with a new box store unit. You're selling them a few more years of quiet mornings without that "is it gonna break" worry hanging over them. That's worth way more than a shiny new door that'll probably start rattling in six months anyway.