Had a chat with a delivery driver that got me thinking about our work

I was waiting for a part at the supply house on Wednesday and got to talking with this older guy who delivers for one of the big box stores. He said he sees the same failed refrigerators get returned three or four times before people finally call someone like us. That hit me different because in my experience, a lot of those issues come down to the customer not leveling the unit properly after they get it home. He told me about one family that went through two brand new fridges in a month because they shoved them into a tight corner with no airflow. It made me wonder if we should be spending more time on the front end talking to customers about setup before we even touch the repair. Has anyone else noticed a pattern where the problem started before we ever got called?

2 comments

2 Comments

perry.karen3d ago

Those returns are actually around five or six times on average from what the drivers tell me.

jennifer_mitchell533d ago

That line about the same failed refrigerators getting returned three or four times is honestly shocking... I can't believe people would go through all that hassle instead of just checking the setup first. It makes you wonder how much extra work gets created just from simple stuff like leveling or airflow.