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Pro tip: a customer in Tampa told me my diagnostic fee was scaring people off
She said when I quoted $95 upfront just to look at her dryer, she almost called someone else, and honestly she was right. I switched to a free 15 minute look at the house and then quote the repair, and my callbacks jumped by about 8 jobs a month since March. Anyone else here charging for diagnostics, or do you eat it to get the job?
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fiona_lane16d ago
Guess I've been the reason folks hang up since forever.
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