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Dropped $340 on a chargeback consulting call and it saved my whole Etsy shop
I run a small shop selling handmade leather wallets out of my garage in Akron and got hit with a $2,100 chargeback last month from a buyer who claimed the package never arrived. I had tracking, I had signature confirmation, so I figured the bank would laugh at him. Nope. The payment processor sided with the customer first and froze my account while they "investigated" for 21 days. That was my whole cash flow gone in one afternoon. I panicked and paid a guy $340 for a one hour call about how chargeback rules actually work. Best money I ever spent, honestly. He walked me through the exact evidence format the card networks want and told me tracking alone is almost never enough. I refiled with the delivery photo, the GPS ping, and a signed receipt and got the $2,100 back in nine days. Now I bake that $340 lesson into every order over $500 and I am up $6,000 this quarter. So here is my question for you all: do you eat the loss and move on, or do you fight every single one like I do now?
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