A customer complained about loose coax ends and I finally listened

Been doing cable installs for about 4 years and always just hand tightened the coax connectors. Last month a customer said they wiggle loose after a week and I blew it off. Now I carry a little 7mm wrench and torque every connector down tight and my callbacks dropped to zero. Anyone else have a small change like that fix a big problem?

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3 Comments

andrew8544mo ago

You know what, I've been there with a totally different thing at my job but it's the same idea. I used to just slap things together too and wondered why stuff came back. It's wild how a tiny detail like a wrench can save you so many headaches and angry calls. I'm glad you finally gave that customer a listen, sometimes they really do know what they're talking about even when we think we know better.

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theaward4mo ago

Learned that lesson the hard way too, now I actually listen first.

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andrew8543mo ago

Wait, which specific wrench was it? I'm shocked a simple tool swap made that much of a difference.

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