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A shop owner in Phoenix watched me do a 30 minute virus cleanup and said I was ripping people off, still bugs me
I run a small repair bench out of my garage and had a lady bring in a laptop that was crawling with pop ups and a hijacked browser. I ran my usual combo of offline scans plus a manual check of startup entries, took about 30 minutes total, charged her $75. The shop owner down the street heard about it and told me I was leaving money on the table because he keeps machines for 3 days and bills $180 flat for the same job. I started writing down exactly what I did step by step so I could show customers the work instead of just handing back a fixed laptop. Last month I had a guy with a crypto miner hidden in his task scheduler and that paper trail got me a $150 tip. Do you guys itemize your cleanups or just charge a flat bench fee and move on?
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