A client's comment about my blowout technique stuck with me for weeks

I had this older lady come in last month, regular appointment every 6 weeks, and she casually said my round brush work felt a little heavy on her crown. At first I was annoyed because nobody else ever mentioned it. But I watched myself in the mirror with my next few clients and she was right, I was putting way too much tension up there. I switched to a smaller sectioning pattern and lighter tension near the top, using my fingers more than the brush. That client came back this week and said it felt like a totally different service, no pulling at all. Has anyone else gotten feedback that sounded picky but actually fixed a habit you didn't know you had?

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jade73821d ago

The "casually said" part is what gets me. They never sit you down for a serious talk about it, they just drop it in the middle of a normal appointment like it's nothing and then you think about it for three weeks straight. I once had a lady tell me my part line was "a little enthusiastic" and I laughed it off, then went home and stared at the ceiling wondering if I'd been scalping people for a decade. Turns out she was right and I was basically starting every part with a dull machete. The worst part is these offhand comments from sweet old ladies are always the most accurate feedback you'll ever get. They've been getting their hair done since before I was born so they know what a good service feels like. Any random stranger can hand you a gold nugget without even trying.

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