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Can we talk about that one customer who watched me fix their dryer and actually learned something
Honestly, I still think about this lady in Nashville who called me out to fix her Samsung dryer for the third time in a year. She pulled up a chair and watched me clean the lint trap housing and vent path step by step. After I showed her how the lint builds up inside the duct, she said, "So I should be pulling this apart every 6 months, not just cleaning the screen." She even took a photo of the clogged duct with her phone. Has anyone else had a customer actually care enough to learn the fix instead of just paying and forgetting it?
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spencer_hayes711mo ago
Blows my mind how many people never touch the actual vent.
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taylorlewis1mo ago
The other day my neighbor spent an hour trying to shimmy a flathead screwdriver into a Phillips head screw... like he just assumed all screws are the same. It's the same thing with vents. People see a big flat panel and think that's the whole thing, not realizing the actual vent is usually just the slats or the grate itself. I notice this all the time with basic stuff around the house - folks will spray cleaner on a dusty fan blade instead of just pulling the front cover off. We've gotten so used to complicated gadgets that the simple stuff gets forgotten.
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