Loading…
24
Third party warranty denied my transmission claim over a missing oil change receipt
Bought a 2019 Silverado back in March with a 3rd party warranty from a dealer in Tulsa. Cost me $1,850 for 5 years, 60k miles. Thought I was covered. Fast forward to last week, transmission started slipping on I-44. Towed it to the shop, they quoted $4,200 for a rebuild. Warranty company says claim denied because I couldn't produce a receipt for an oil change at 45,000 miles. I DID change it, just paid cash at a local quick lube and lost the paper. They want proof of EVERY service interval or they void the whole powertrain. Now I'm stuck with a truck that won't shift and a worthless contract. Am I just screwed here or has anyone fought this type of thing and actually won? I'm about to lawyer up but want to know if that's throwing good money after bad.
1 comments
Log in to join the discussion
Log In1 Comment
angela4321d ago
Used to roll my eyes at guys who kept every receipt in a folder for their truck, thought it was a total waste of time and kinda paranoid. Then my brother got burned almost the same way, warranty shot down his claim over a missing record for a stupid coolant flush. These companies make money by collecting premiums and then hunting for any tiny gap to deny you, that's just the business model. So now I keep every slip in the glovebox and snap a pic of each one on my phone the same day. Call the quick lube first, a lot of them can pull your service history from their computer by your plate or card, that alone might save you the lawyer money.
6