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Pro tip: A bank auditor once told me I was overcomplicating my chargeback disputes and cutting my own success rate doing it
They said I was writing too much context in the representment letters instead of just focusing on the transaction data, and after switching to their bare bones approach my recovery rate jumped from 45% to 78% over three months - so does cramming in extra details actually hurt your case or was that just my specific processor?
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morgan_butler3mo ago
Same thing with customer support tickets actually - the shorter and more direct you keep it, the faster they solve it. People just want the core facts, not the whole backstory.
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joseph9323mo ago
Agree with you @morgan_butler, I notice the same thing everywhere. People just want the meat of it, not all the fluff around it. Seems like everyone's got less patience these days, and honestly they're not wrong.
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