Vent: my bank's app update removed the very feature I needed

Three weeks ago my credit union in Portland rolled out a new mobile app, and they quietly dropped the schedule-transfer option. I found out when I tried to move rent money on the 28th and got an error. Customer service told me to use the website, but who carries a laptop to work? I get that apps need changes, but why remove something people rely on every month? Has anyone else had a bank strip a basic feature without warning?

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janab8228d ago

My buddy in Seattle had the exact same thing happen with his credit union last year. He was out of town for work and tried to move his car payment from his phone, only to find the option was just gone. He had to call his mom and have her log into his account from her desktop at home to do it, which was a whole mess. The bank never said a word about it until he complained, and then they acted like it was no big deal.