Loading…
16
The EDD phone trick that finally got my back pay moving after 3 months of nothing
I kept calling the 800 number at 8am sharp like everyone says and got the "all agents are busy" message every single time for weeks. Then a friend who works at a legal aid office in Oakland told me to call at 4:45pm on a Wednesday, not Monday or Friday, because that is when the queue clears out but before the system closes for the day. I tried it and got a real person in 11 minutes. Turns out the morning rush is the worst time to call, which is the opposite of what everyone tells you. I had certified mail receipts and online screenshot confirmations stacked up but none of that matters if you cannot reach a human to attach the notes to your claim. Last week I finally got a callback and the rep fixed a wage reporting error that was holding up $2,340 in back pay. If you are stuck in phone tree hell, try late afternoon midweek and see if it works for you too.
1 comments
Log in to join the discussion
Log In1 Comment
quinnb6316d ago
Late afternoon midweek is the move, called at 4:30 on a Tuesday once and got through in like 15 minutes after weeks of getting nowhere at 8am. The whole "call first thing" advice is a trap honestly. Glad you got that back pay sorted.
2