Thought the SDI phone line was hopeless, then a rep in Fresno fixed my claim in 12 minutes

I put off calling the EDD disability line for like 3 weeks because everyone says it's a black hole. Last Tuesday I finally dialed at 8am sharp, got a human named Marcos on the second try, and he spotted a missing form from my doctor's office that had been blocking everything. He even emailed me a direct link to resubmit instead of making me mail it. Has anyone else had a surprisingly good experience with a specific rep or office? I'm wondering if certain regional numbers work better than the main line.

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1 Comment

jason_wood2h ago

Is it just me or does it feel like every big system is only as good as the one random person who actually cares and knows what they're doing? I've noticed that everywhere from the DMV to my insurance, it all comes down to lucking into the right employee on the right day.