Vent: New range hood's exhaust fan failed during Friday dinner rush

Installed a $2,800 hood system 3 weeks ago and the fan motor seized at 6pm last Friday with a full pass. Had to run the kitchen with windows open and box fans for 4 hours, which set off the fire alarm twice. Anyone else had a brand new exhaust unit die this fast, or did I just get a lemon from the factory?

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