I keep seeing stylists at my salon skip the patch test for demi-permanent color

We had a client last Friday who had a bad reaction to a demi we've used before, but her meds changed. I think saying 'it's just demi' is a big risk, even if the color line says it's gentle. How do you guys handle this with regulars who get annoyed at the extra step?

2 comments

2 Comments

jessica_miller3d agoTop Commenter

Honestly, I just tell them it's my license on the line every single time. I had a regular blow up at me once for it, but I held firm and said even a small change in their health can cause a reaction they've never had before. Now I build the patch test into their appointment time when I book it, so there's no extra wait. It sets the expectation right away that this is a non-negotiable part of my service. How do you usually book your color appointments?

hernandez.morgan2d ago

Wait, you guys are actually booking appointments? I just wing it and hope the patch test gods are feeling nice that day.