Wait, you guys are actually tracking your hours? I just pick a number that sounds fancy and then panic when the work starts. For new stuff I basically charge double and pray I figure it out fast enough.

Oh man, that's a good one. I read a thing once about how the same question can sound totally different. Like asking "Why would anyone do it that way?" sounds judgey, but "Can you help me understand how this works?" gets the same answer without putting someone on the spot. It's all in the tone, you know? Your brother might be onto something.

Wow, that really proves the point!