Had to pick between a flat rate book and going by the job back in 2019

I was doing fridge repairs in Phoenix and kept losing money on simple stuff because I was charging flat rates. Switched over to quoting each job based on time and parts, and it felt weird at first but now I wouldn't go back. Got burned on a single icemaker install that took 4 hours instead of 2, and that pushed me over the edge. Anyone else struggle with figuring out how to charge fair?

2 comments

2 Comments

keithharris2d ago

Did you feel like customers pushed back more when you switched to per job pricing?

noranguyen2d ago

Honestly, I'd push back on that a little. In my experience, a lot of customers actually preferred per job pricing because they knew exactly what they were paying upfront. It took the guesswork out for them, not gonna lie.