Had a customer blow up at me over a hot towel last Saturday

I was working a Saturday shift at my booth in a small shop near downtown Austin. A guy came in for a basic haircut and hot towel service, but I guess I let the towel sit in the steamer about 90 seconds too long. He jumped up yelling it burned his neck - I felt terrible, checked his skin, and there was just a little redness, no blister. Now I time every towel with a phone timer no exceptions. Has anyone else had a close call with something that simple going wrong?

3 comments

3 Comments

hugo_jones1mo ago

My last burned towel incident I blamed on the sun lol.

mason_foster681mo ago

Phone timer saved me from the same disaster. One bad towel and you never eyeball it again.

wesleyc751mo ago

Right, "no exceptions" - that's the thing. Once you mess up something simple like that, you realize how many little routines we just trust will go right, and now you're double checking all of them.