Took me 4 hours to cancel a gym membership I signed up for in 10 minutes

I walked into a Crunch Fitness last month to cancel my membership and they told me I had to mail a certified letter to their corporate office in Florida. I stood there for 20 minutes arguing with the front desk guy while he just kept pointing at a sign. Then I had to go buy stamps and envelopes because who has those anymore? The letter took 2 weeks to get there and another week for them to acknowledge it. I also had to pay for the extra month because of the processing delay. Has anyone actually had a smooth cancellation at a big chain gym?

2 comments

2 Comments

clairer7914d ago

Certified letters usually arrive within a day or two, not two weeks.

the_henry13d ago

Not in my experience. I've seen certified letters take over a week plenty of times.