Wait, only 20 people? That's way more brutal than I thought. How does the online lottery even work, is it just pure luck or do they have some kind of system? I'd be so mad to plan a trip around it and then not get picked.

That rebuilder in Cleveland must have a solid process.

Yeah, the part about the drop in support tickets is so real. I mean, we did the same thing at my last job, just swapping out old drives for cheap SSDs on machines that were otherwise fine. The difference in how long it took to do anything was night and day. People just stopped complaining about boot times or programs hanging. It felt like we were actually fixing the problem instead of just putting out the same fires over and over. The upfront cost is nothing compared to getting your time back.